Frequently asked questions
Get answers to your questions here!
Scroll down to see the answers to the most frequently asked questions.
The questions are divided into two categories; Jewelry and materials and Ordering and delivery.
Below you can write to us if your question is not listed here.
We look forward to helping you.
Jewelry and materials
You write that you use palladium white gold.<br /> What is it?
Palladium is a metal just like gold and silver.
To make yellow gold white, we use palladium in our alloy for our white gold jewelry.
Why does your white gold jewelry cost more than red gold?
Our white gold jewelry costs slightly more than our rose gold because we use palladium white gold.
Palladium is what we use to make our white gold white, and since palladium is a more expensive metal than other metals you can alloy with, our white gold is more expensive than our red gold.
You write that you use TW/VS quality diamonds.<br /> What does that mean?
All the diamonds we use are Top Wesselton / VS quality, which is a very good diamond quality.
Top Wesselton tells you something about the diamond’s color and is the second best on the scale.
Very few diamonds are 100% colorless.
VS indicates the clarity of the diamond and stands for ‘Very Small’ which means that there are very small inclusions in the diamond.
Do you use natural diamonds or lab-created diamonds?
We only use naturally occurring diamonds in our jewelry.
Naturally occurring diamonds are formed in the deep earth over millions of years as a result of high pressure and temperature.
We think this is very special and unique.
I have a large ring size.<br /> Do your rings cost extra in large sizes?
No, they don’t.
Our rings have the same price no matter what size you order them in.
Ordering and delivery
I only need one earring.<br /> Can I order half a pair?
Yes, it is possible.
If you have lost an earring or only want to have one earring in one ear, it is certainly possible to buy just one earring from us.
Since we make the jewelry to order and therefore do not want to ‘burn in’ with half a pair, there is of course no extra cost and thus only half the price of a pair.
All earring prices shown on our website are for one pair.
I live in Norway.<br /> Do you ship here?
Yes, we’re registered in Norway, so we’re fully compliant with customs and VAT.
We ship to you with UPS.
How quickly can you deliver my new piece of jewelry?
We write that you should expect a delivery time of up to 21 days.
However, travel jewelry boxes and Changeling beads are usually shipped the same day if the order is placed before 2 pm, otherwise the next day.
We make the jewelry by hand when you order it, which means it takes some time.
But if you need the jewelry for a gift and are unsure if it can be done, please write to us and we will find out if there is a solution.
How do you ship the jewelry?
We generally ship with Postnord’s home delivery service.
If you live in an apartment and want delivery to a parcel shop, this is certainly also possible – we just need to be notified by you.
Our alternative to Postnord is UPS.
I want to return my jewelry.<br /> What do I do?
You can return the jewelry within 14 days if you regret your purchase.
We send return labels to Postnord in the package.
Packages with ring dimensions are excluded.
100% QUALITY
“We don’t compromise on the quality of our products and service. We always strive to deliver the best of the best to our customers!”