{"id":108185,"date":"2023-05-30T17:41:38","date_gmt":"2023-05-30T15:41:38","guid":{"rendered":"https:\/\/perborup.dk\/faq\/"},"modified":"2025-06-26T11:06:05","modified_gmt":"2025-06-26T09:06:05","slug":"faq","status":"publish","type":"page","link":"https:\/\/perborup.dk\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

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Frequently asked questions<\/h1>\n

[\/et_pb_text][et_pb_divider color=”#0A0A0A” divider_weight=”1px” _builder_version=”4.16″ _module_preset=”default” height=”0px” global_colors_info=”{}”][\/et_pb_divider][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” text_font_size=”21px” text_line_height=”1.6em” global_colors_info=”{}”]<\/p>\n

 <\/p>\n

\n

Get answers to your questions here!<\/span><\/p>\n<\/div>\n

\n

Scroll down to see the answers to the most frequently asked questions.
\nThe questions are divided into two categories; Jewelry and materials and Ordering and delivery. <\/span><\/p>\n

Below you can write to us if your question is not listed here. <\/span><\/p>\n

We look forward to helping you. <\/span><\/p>\n<\/div>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.21.0″ _module_preset=”default” background_image=”https:\/\/perborup.dk\/wp-content\/uploads\/2023\/08\/IMG_7199-scaled.jpg” custom_padding=”300px||300px||false|false” animation_style=”slide” animation_direction=”right” animation_intensity_slide=”10%” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Section” module_class=”faq-section” _builder_version=”4.21.0″ background_color=”#f7f7f7″ custom_padding=”0px||0px|” custom_padding_tablet=”0px||0px|” transparent_background=”off” padding_mobile=”on” make_fullwidth=”off” use_custom_width=”off” width_unit=”on” global_colors_info=”{}”][et_pb_row column_structure=”1_4,3_4″ padding_mobile=”on” column_padding_mobile=”on” custom_padding_last_edited=”on|tablet” admin_label=”Row” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”130px||0px|” custom_padding_tablet=”90px||0px|” custom_padding_phone=”” make_fullwidth=”off” use_custom_width=”off” width_unit=”on” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_divider color=”#0A0A0A” divider_weight=”1px” admin_label=”Divider” _builder_version=”4.21.0″ height=”0px” hide_on_mobile=”off” global_colors_info=”{}”][\/et_pb_divider][et_pb_text admin_label=”Text” _builder_version=”4.21.0″ header_2_font=”|||on|||||” header_2_text_align=”left” header_2_font_size=”24px” custom_margin=”||0px|||” use_border_color=”off” border_color=”#ffffff” border_style=”solid” global_colors_info=”{}”]<\/p>\n

Jewelry and materials<\/h2>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_divider color=”#0A0A0A” divider_weight=”1px” admin_label=”Divider” _builder_version=”4.16″ height=”0px” hide_on_mobile=”off” global_colors_info=”{}”][\/et_pb_divider][et_pb_toggle title=”You write that you use palladium white gold.
\nWhat is it? ” open_toggle_text_color=”#000000″ open_toggle_background_color=”#f7f7f7″ closed_toggle_text_color=”#0A0A0A” closed_toggle_background_color=”#f7f7f7″ icon_color=”#000000″ open_icon_color=”#000000″ admin_label=”Toggle” _builder_version=”4.21.0″ title_text_color=”#000000″ title_font=”|300|||||||” title_font_size=”20px” closed_title_font=”Poppins||||||||” body_font=”||||||||” body_text_color=”#666666″ body_font_size=”18″ body_line_height=”1.6em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”2px|0px|2px|0px” title_font_size_tablet=”18″ title_font_size_phone=”16px” title_font_size_last_edited=”on|phone” custom_css_toggle_icon=”font-size:20px;||” border_width_all=”1px” border_color_all=”#f7f7f7″ border_style_all=”solid” use_border_color=”on” border_color=”#f7f7f7″ border_style=”solid” global_colors_info=”{}”]<\/p>\n

Palladium is a metal just like gold and silver.
\nTo make yellow gold white, we use palladium in our alloy for our white gold jewelry. <\/span><\/p>\n

[\/et_pb_toggle][et_pb_divider color=”#0A0A0A” divider_weight=”1px” admin_label=”Divider” _builder_version=”4.16″ height=”0px” hide_on_mobile=”off” global_colors_info=”{}”][\/et_pb_divider][et_pb_toggle title=”Why does your white gold jewelry cost more than red gold?” open_toggle_text_color=”#000000″ open_toggle_background_color=”#f7f7f7″ closed_toggle_text_color=”#0A0A0A” closed_toggle_background_color=”#f7f7f7″ icon_color=”#000000″ open_icon_color=”#000000″ admin_label=”Toggle” _builder_version=”4.21.0″ title_text_color=”#000000″ title_font=”|300|||||||” title_font_size=”20px” closed_title_font=”Poppins||||||||” body_font=”||||||||” body_text_color=”#666666″ body_font_size=”18″ body_line_height=”1.6em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”2px|0px|2px|0px” title_font_size_tablet=”18″ title_font_size_phone=”16px” title_font_size_last_edited=”on|phone” custom_css_toggle_icon=”font-size:20px;||” border_width_all=”1px” border_color_all=”#f7f7f7″ border_style_all=”solid” use_border_color=”on” border_color=”#f7f7f7″ border_style=”solid” global_colors_info=”{}”]<\/p>\n

Our white gold jewelry costs slightly more than our rose gold because we use palladium white gold.
\nPalladium is what we use to make our white gold white, and since palladium is a more expensive metal than other metals you can alloy with, our white gold is more expensive than our red gold. <\/span><\/p>\n

[\/et_pb_toggle][et_pb_divider color=”#0A0A0A” divider_weight=”1px” admin_label=”Divider” _builder_version=”4.16″ height=”0px” hide_on_mobile=”off” global_colors_info=”{}”][\/et_pb_divider][et_pb_toggle title=”You write that you use TW\/VS quality diamonds.
\nWhat does that mean? ” open_toggle_text_color=”#000000″ open_toggle_background_color=”#f7f7f7″ closed_toggle_text_color=”#0A0A0A” closed_toggle_background_color=”#f7f7f7″ icon_color=”#000000″ open_icon_color=”#000000″ admin_label=”Toggle” _builder_version=”4.21.0″ title_text_color=”#000000″ title_font=”|300|||||||” title_font_size=”20px” closed_title_font=”Poppins||||||||” body_font=”||||||||” body_text_color=”#666666″ body_font_size=”18″ body_line_height=”1.6em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”2px|0px|2px|0px” title_font_size_tablet=”18″ title_font_size_phone=”16px” title_font_size_last_edited=”on|phone” custom_css_toggle_icon=”font-size:20px;||” border_width_all=”1px” border_color_all=”#f7f7f7″ border_style_all=”solid” use_border_color=”on” border_color=”#f7f7f7″ border_style=”solid” global_colors_info=”{}”]<\/p>\n

All the diamonds we use are Top Wesselton \/ VS quality, which is a very good diamond quality.<\/span><\/span><\/p>\n

Top Wesselton tells you something about the diamond’s color and is the second best on the scale.
\nVery few diamonds are 100% colorless. <\/span><\/span><\/p>\n

VS indicates the clarity of the diamond and stands for ‘Very Small’ which means that there are very small inclusions in the diamond. <\/span><\/span><\/p>\n

[\/et_pb_toggle][et_pb_divider color=”#0A0A0A” divider_weight=”1px” admin_label=”Divider” _builder_version=”4.16″ height=”0px” hide_on_mobile=”off” global_colors_info=”{}”][\/et_pb_divider][et_pb_toggle title=”Do you use natural diamonds or lab-created diamonds?” open_toggle_text_color=”#000000″ open_toggle_background_color=”#f7f7f7″ closed_toggle_text_color=”#0A0A0A” closed_toggle_background_color=”#f7f7f7″ icon_color=”#000000″ open_icon_color=”#000000″ admin_label=”Toggle” _builder_version=”4.21.0″ title_text_color=”#000000″ title_font=”|300|||||||” title_font_size=”20px” closed_title_font=”Poppins||||||||” body_font=”||||||||” body_text_color=”#666666″ body_font_size=”18″ body_line_height=”1.6em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”2px|0px|2px|0px” title_font_size_tablet=”18″ title_font_size_phone=”16px” title_font_size_last_edited=”on|phone” custom_css_toggle_icon=”font-size:20px;||” border_width_all=”1px” border_color_all=”#f7f7f7″ border_style_all=”solid” use_border_color=”on” border_color=”#f7f7f7″ border_style=”solid” global_colors_info=”{}”]<\/p>\n

We only use naturally occurring diamonds in our jewelry.
\nNaturally occurring diamonds are formed in the deep earth over millions of years as a result of high pressure and temperature.
\nWe think this is very special and unique. <\/p>\n

[\/et_pb_toggle][et_pb_divider color=”#0A0A0A” divider_weight=”1px” admin_label=”Divider” _builder_version=”4.16″ height=”0px” hide_on_mobile=”off” global_colors_info=”{}”][\/et_pb_divider][et_pb_toggle title=”I have a large ring size.
\nDo your rings cost extra in large sizes? ” open_toggle_text_color=”#000000″ open_toggle_background_color=”#f7f7f7″ closed_toggle_text_color=”#0A0A0A” closed_toggle_background_color=”#f7f7f7″ icon_color=”#000000″ open_icon_color=”#000000″ admin_label=”Toggle” _builder_version=”4.21.0″ title_text_color=”#000000″ title_font=”|300|||||||” title_font_size=”20px” closed_title_font=”Poppins||||||||” body_font=”||||||||” body_text_color=”#666666″ body_font_size=”18″ body_line_height=”1.6em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”2px|0px|2px|0px” title_font_size_tablet=”18″ title_font_size_phone=”16px” title_font_size_last_edited=”on|phone” custom_css_toggle_icon=”font-size:20px;||” border_width_all=”1px” border_color_all=”#f7f7f7″ border_style_all=”solid” use_border_color=”on” border_color=”#f7f7f7″ border_style=”solid” global_colors_info=”{}”]<\/p>\n

No, they don’t.
\nOur rings have the same price no matter what size you order them in. <\/span><\/p>\n

[\/et_pb_toggle][et_pb_divider color=”#0A0A0A” divider_weight=”1px” admin_label=”Divider” _builder_version=”4.16″ height=”0px” hide_on_mobile=”off” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,3_4″ padding_mobile=”on” column_padding_mobile=”on” custom_padding_last_edited=”on|tablet” admin_label=”Row” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”128px||0px|” custom_padding_tablet=”90px||0px|” custom_padding_phone=”” make_fullwidth=”off” use_custom_width=”off” width_unit=”on” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_divider color=”#0A0A0A” divider_weight=”1px” admin_label=”Divider” _builder_version=”4.16″ height=”0px” hide_on_mobile=”off” global_colors_info=”{}”][\/et_pb_divider][et_pb_text admin_label=”Text” _builder_version=”4.21.0″ header_2_font=”|||on|||||” header_2_text_align=”left” header_2_font_size=”24px” custom_margin=”||0px|||” use_border_color=”off” border_color=”#ffffff” border_style=”solid” locked=”off” global_colors_info=”{}”]<\/p>\n

Ordering and delivery<\/h2>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_divider color=”#0A0A0A” divider_weight=”1px” admin_label=”Divider” _builder_version=”4.16″ height=”0px” hide_on_mobile=”off” global_colors_info=”{}”][\/et_pb_divider][et_pb_toggle title=”I only need one earring.
\nCan I order half a pair? ” open_toggle_text_color=”#000000″ open_toggle_background_color=”#f7f7f7″ closed_toggle_text_color=”#0A0A0A” closed_toggle_background_color=”#f7f7f7″ icon_color=”#000000″ open_icon_color=”#000000″ admin_label=”Toggle” _builder_version=”4.21.0″ title_text_color=”#000000″ title_font=”|300|||||||” title_font_size=”20px” closed_title_font=”Poppins||||||||” body_font=”||||||||” body_text_color=”#666666″ body_font_size=”18″ body_line_height=”1.6em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”2px|0px|2px|0px” title_font_size_tablet=”18″ title_font_size_phone=”16px” title_font_size_last_edited=”on|phone” custom_css_toggle_icon=”font-size:20px;||” border_width_all=”1px” border_color_all=”#f7f7f7″ border_style_all=”solid” use_border_color=”on” border_color=”#f7f7f7″ border_style=”solid” global_colors_info=”{}”]<\/p>\n

Yes, it is possible.
\nIf you have lost an earring or only want to have one earring in one ear, it is certainly possible to buy just one earring from us.
\nSince we make the jewelry to order and therefore do not want to ‘burn in’ with half a pair, there is of course no extra cost and thus only half the price of a pair.
\nAll earring prices shown on our website are for one pair. <\/span><\/p>\n

[\/et_pb_toggle][et_pb_divider color=”#0A0A0A” divider_weight=”1px” admin_label=”Divider” _builder_version=”4.16″ height=”0px” hide_on_mobile=”off” global_colors_info=”{}”][\/et_pb_divider][et_pb_toggle title=”I live in Norway.
\nDo you ship here? ” open_toggle_text_color=”#000000″ open_toggle_background_color=”#f7f7f7″ closed_toggle_text_color=”#0A0A0A” closed_toggle_background_color=”#f7f7f7″ icon_color=”#000000″ open_icon_color=”#000000″ admin_label=”Toggle” _builder_version=”4.21.0″ title_text_color=”#000000″ title_font=”|300|||||||” title_font_size=”20px” closed_title_font=”Poppins||||||||” body_font=”||||||||” body_text_color=”#666666″ body_font_size=”18″ body_line_height=”1.6em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”2px|0px|2px|0px” hover_enabled=”0″ title_font_size_tablet=”18″ title_font_size_phone=”16px” title_font_size_last_edited=”on|phone” custom_css_toggle_icon=”font-size:20px;||” border_width_all=”1px” border_color_all=”#f7f7f7″ border_style_all=”solid” use_border_color=”on” border_color=”#f7f7f7″ border_style=”solid” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

Yes, we do! We have some really nice retailers in Norway who are ready to help and guide you. But you are also very welcome to order directly here on the website \u2013 we are NUF (833 278 282)- and MVA-registered and ship with UPS. Please note that unfortunately there is no return label included in the package, but you of course have full right of return. You are always welcome to write to us if you are in doubt about anything.<\/p>\n

[\/et_pb_toggle][et_pb_divider color=”#0A0A0A” divider_weight=”1px” admin_label=”Divider” _builder_version=”4.16″ height=”0px” hide_on_mobile=”off” global_colors_info=”{}”][\/et_pb_divider][et_pb_toggle title=”How quickly can you deliver my new piece of jewelry?” open_toggle_text_color=”#000000″ open_toggle_background_color=”#f7f7f7″ closed_toggle_text_color=”#0A0A0A” closed_toggle_background_color=”#f7f7f7″ icon_color=”#000000″ open_icon_color=”#000000″ admin_label=”Toggle” _builder_version=”4.21.0″ title_text_color=”#000000″ title_font=”|300|||||||” title_font_size=”20px” closed_title_font=”Poppins||||||||” body_font=”||||||||” body_text_color=”#666666″ body_font_size=”18″ body_line_height=”1.6em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”2px|0px|2px|0px” title_font_size_tablet=”18″ title_font_size_phone=”16px” title_font_size_last_edited=”on|phone” custom_css_toggle_icon=”font-size:20px;||” border_width_all=”1px” border_color_all=”#f7f7f7″ border_style_all=”solid” use_border_color=”on” border_color=”#f7f7f7″ border_style=”solid” global_colors_info=”{}”]<\/p>\n

We write that you should expect a delivery time of up to 21 days. <\/span><\/span><\/p>\n

However, travel jewelry boxes and Changeling beads are usually shipped the same day if the order is placed before 2 pm, otherwise the next day. <\/span><\/span><\/p>\n

We make the jewelry by hand when you order it, which means it takes some time.
\nBut if you need the jewelry for a gift and are unsure if it can be done, please write to us and we will find out if there is a solution. <\/span><\/span><\/p>\n

[\/et_pb_toggle][et_pb_divider color=”#0A0A0A” divider_weight=”1px” admin_label=”Divider” _builder_version=”4.16″ height=”0px” hide_on_mobile=”off” global_colors_info=”{}”][\/et_pb_divider][et_pb_toggle title=”How do you ship the jewelry?” open_toggle_text_color=”#000000″ open_toggle_background_color=”#f7f7f7″ closed_toggle_text_color=”#0A0A0A” closed_toggle_background_color=”#f7f7f7″ icon_color=”#000000″ open_icon_color=”#000000″ admin_label=”Toggle” _builder_version=”4.21.0″ title_text_color=”#000000″ title_font=”|300|||||||” title_font_size=”20px” closed_title_font=”Poppins||||||||” body_font=”||||||||” body_text_color=”#666666″ body_font_size=”18″ body_line_height=”1.6em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”2px|0px|2px|0px” title_font_size_tablet=”18″ title_font_size_phone=”16px” title_font_size_last_edited=”on|phone” custom_css_toggle_icon=”font-size:20px;||” border_width_all=”1px” border_color_all=”#f7f7f7″ border_style_all=”solid” use_border_color=”on” border_color=”#f7f7f7″ border_style=”solid” global_colors_info=”{}”]<\/p>\n

We generally ship with Postnord’s home delivery service.
\nIf you live in an apartment and want delivery to a parcel shop, this is certainly also possible – we just need to be notified by you. <\/span><\/span><\/p>\n

Our alternative to Postnord is UPS. <\/span><\/span><\/p>\n

[\/et_pb_toggle][et_pb_divider color=”#0A0A0A” divider_weight=”1px” admin_label=”Divider” _builder_version=”4.16″ height=”0px” hide_on_mobile=”off” global_colors_info=”{}”][\/et_pb_divider][et_pb_toggle title=”I want to return my jewelry.
\nWhat do I do? ” open_toggle_text_color=”#000000″ open_toggle_background_color=”#f7f7f7″ closed_toggle_text_color=”#0A0A0A” closed_toggle_background_color=”#f7f7f7″ icon_color=”#000000″ open_icon_color=”#000000″ admin_label=”Toggle” _builder_version=”4.21.0″ title_text_color=”#000000″ title_font=”|300|||||||” title_font_size=”20px” closed_title_font=”Poppins||||||||” body_font=”||||||||” body_text_color=”#666666″ body_font_size=”18″ body_line_height=”1.6em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”2px|0px|2px|0px” hover_enabled=”0″ title_font_size_tablet=”18″ title_font_size_phone=”16px” title_font_size_last_edited=”on|phone” custom_css_toggle_icon=”font-size:20px;||” border_width_all=”1px” border_color_all=”#f7f7f7″ border_style_all=”solid” use_border_color=”on” border_color=”#f7f7f7″ border_style=”solid” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

You can return the jewellery within 14 days if you regret your purchase.
We send return labels to Postnord in the package to Denmark and Sweden. <\/span><\/span><\/p>\n

Packages with ring sizers are excluded. <\/span><\/span><\/p>\n

[\/et_pb_toggle][et_pb_divider color=”#0A0A0A” divider_weight=”1px” admin_label=”Divider” _builder_version=”4.16″ height=”0px” hide_on_mobile=”off” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=”Row” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” background_color=”#ffffff” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” animation_style=”slide” animation_direction=”bottom” animation_intensity_slide=”20%” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” header_2_text_align=”center” custom_margin=”||0px|||” global_colors_info=”{}”]<\/p>\n

100% QUALITY<\/span><\/h2>\n

[\/et_pb_text][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” text_font=”|||on|||||” text_text_color=”#0a0a0a” text_font_size=”13px” text_letter_spacing=”3px” text_orientation=”center” custom_margin=”||30px|||” global_colors_info=”{}”]<\/p>\n

“We don’t compromise on the quality of our products and service. We always strive to deliver the best of the best to our customers!”<\/span><\/p>\n

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Frequently asked questions  Get answers to your questions here! Scroll down to see the answers to the most frequently asked questions. The questions are divided into two categories; Jewelry and materials and Ordering and delivery. Below you can write to us if your question is not listed here. We look forward to helping you. 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